Shipping Policy

Order Processing Timeline

All orders placed on the e-commerce platform undergo a standardized internal processing workflow to ensure accurate order verification, product sorting, and packaging arrangements. The platform adheres to a strict order processing cycle, with all confirmed orders being processed and dispatched within 1 to 3 business days from the time of successful payment confirmation. Business days are defined as standard working days excluding global public holidays, weekend rest days, and official platform scheduled maintenance periods. During peak shopping seasons, promotional campaign periods, or occasional inventory restocking intervals, the 1-3 business day processing window remains effective, with no extended processing delays for standard orders. Every order is verified by professional operational teams to confirm product specifications, quantity, and order information accuracy before entering the packaging and shipment stage, eliminating erroneous shipments and ensuring order consistency with customer purchase requirements.
Once an order is submitted and payment is successfully completed, the system will automatically record the order information and trigger the processing workflow. The warehouse team will prioritize sorting ordered products according to order submission sequence, ensuring fair and orderly order processing for all customers. Customized orders and standard commodity orders follow the same 1-3 business day processing standard, with no differential treatment for any customer group. The platform strictly prohibits arbitrary delay of order processing, and all processing progress is systematically recorded and traceable, providing reliable order processing guarantee for global users.

Global Delivery Timeframe

The platform implements a unified global delivery standard for all orders, covering both domestic and international shipments with a consistent delivery cycle of 6 to 12 business days after order dispatch. This unified delivery timeframe applies to all regions and countries served by the platform, with no separate delivery time declarations for different regional markets. The 6-12 business day delivery period covers the entire logistics process including warehouse outbound, transit transportation, customs clearance procedures (for cross-border orders), local distribution and final delivery to the customer’s designated shipping address. Customers can accurately anticipate the arrival window of their purchased goods based on this unified delivery standard for all order types and regional shipments.
Logistics scheduling is optimized by the platform’s professional supply chain team to stabilize delivery efficiency across all global service areas. Multiple high-quality logistics partners are deployed worldwide to ensure stable transportation capacity, effectively avoiding regional logistics delays and inconsistent delivery speeds. Whether the order is for local domestic delivery or cross-border international delivery, the platform maintains the same rigorous logistics management standards and unified 6-12 business day delivery cycle, ensuring equal service experience for all global customers. No expedited delivery service is provided for any order, and all shipments follow the standardized global delivery schedule without priority processing for individual orders.

Free Shipping Service Rules

All commodities displayed and sold on the e-commerce platform enjoy a full free shipping policy, with zero shipping fees charged for any valid order. This free shipping rule applies to all product categories, all order amounts, and all global service regions covered by the platform. There are no minimum order quantity requirements, minimum consumption thresholds, or regional restrictions for the free shipping service. Every confirmed and dispatched order will be delivered to the customer’s designated address with all logistics transportation costs fully borne by the platform, bringing cost-effective shopping experiences for global users.
The free shipping service covers the entire standard logistics process from warehouse outbound to final product delivery. All basic transportation fees, handling fees, and conventional transit fees generated during commodity logistics are included in the platform’s free shipping benefit. The platform undertakes all shipping-related costs for customer orders, and no hidden shipping charges, surcharges, or regional differential shipping fees will be deducted from customers. The unified free shipping mechanism is a long-term stable service policy of the platform, applicable to all official sales channels and all valid orders generated on the platform.

Logistics Tracking and Monitoring

After the order is successfully dispatched, the platform will automatically generate a unique logistics tracking number for each order, allowing customers to monitor the real-time transportation status of their commodities throughout the entire delivery process. The logistics tracking system synchronizes transportation node information in real time, including warehouse outbound confirmation, transit departure and arrival, customs clearance progress, local distribution pickup, and final delivery completion. Customers can check the latest logistics status of their orders through the platform’s official order management interface at any time, with transparent and open logistics information.
The platform’s professional logistics supervision team continuously monitors global logistics operation status, timely identifying and responding to abnormal logistics situations such as transit delays, information update delays, and address verification exceptions. For any logistics abnormalities that may affect the delivery cycle, the team will conduct timely verification and processing to ensure that most orders can be completed within the stipulated 6-12 business day delivery cycle. All logistics data is systematically archived, providing reliable basis for order after-sales processing and service optimization.

Delivery Address and Receipt Regulations

Customers are required to fill in accurate, complete and valid shipping address information when placing orders, including detailed regional address, street information, recipient name and valid contact information, to ensure smooth commodity delivery. The platform will deliver goods strictly in accordance with the shipping address information submitted by customers. For delivery failures caused by incorrect address filling, incomplete information or uncontactable recipients, the platform will complete secondary delivery according to logistics rules, and relevant abnormal processing procedures will be implemented in accordance with unified platform specifications.
Once the commodity arrives at the designated delivery address and completes the signing confirmation, the platform’s delivery service process is deemed successfully completed. Customers shall check the outer packaging integrity of the goods in a timely manner after receiving the package. If there is obvious damage to the outer packaging caused by logistics transportation, customers can feedback the situation through official customer service channels, and the platform will follow up with verification and processing in accordance with after-sales service rules. The platform does not support designated delivery time and designated delivery personnel services, and all deliveries follow the unified local logistics distribution arrangement.